Everything You Need to Know Before You Order

Minimums depend on the product and whether it's supplied from stock or sourced to order. Tell us the quantity you have in mind and we'll confirm terms. Smaller quantities can often be consolidated with other shipments out of Dubai.

Yes. Samples are available for most lines — spices and dry fruits in particular are usually approved on a sample first. Sample and courier costs are confirmed at the time of request.

We work with established producers and manufacturers across our product categories, sourcing directly from producing regions. Brand and supplier details are shared with your quotation, as availability changes with the market, and country of origin is stated on every quotation and certificate of origin. We are not the exclusive agent for any brand unless stated on the quotation.

In most cases, yes. Send a specification, product photo or sample and we'll source it competitively through our supplier network. If we can't supply it at a quality we stand behind, we'll tell you straight away.

Payment terms are agreed per order and confirmed in writing on the proforma invoice. Bank details are issued on the proforma invoice only and never change mid-order.

UAE deliveries are invoiced on a UAE tax invoice with VAT shown separately. Exports are zero-rated with proof of export.

The validity period is stated on each quotation, which is issued in the currency agreed with you — typically AED or USD. Once you accept a proforma invoice within that period, the price is fixed.

FOB, CIF, DAP and DDP, with EXW and CFR on request. For buyers inside the UAE we quote delivered to your site or warehouse. Our import / export page explains each term in plain language.

It depends on the route and mode — road within the Gulf, sea from Jebel Ali, or air for urgent items. Transit time is confirmed on your quotation together with the lead time for the goods.

On FOB, CIF and DAP terms, clearance is handled by you or your agent — and we supply every document they'll need. On DDP orders and deliveries within the UAE, we handle it.

Commercial invoice, packing list, certificate of origin and bill of lading or airway bill as standard, plus any health, conformity, attestation or legalisation documents your port of entry requires.

Yes. Mixed consignments — for example spices and tyre tubes for the same buyer — can be consolidated in Dubai and shipped as one container, which is usually the most economical option when no single line fills a container.

Every consignment is checked against the agreed grade or specification before dispatch — quantities, packing and marking verified and supplier certificates collected. Photographs are available on request, and we're happy to coordinate with your own third-party inspector.

For food products: health, phytosanitary or origin certificates where your destination requires them. For solar equipment: manufacturer datasheets, test reports and warranty documents. Tell us the destination and any utility approvals needed at enquiry stage, so the right paperwork is arranged in time.

They don't ship until the issue is resolved with the supplier. We will never ask you to accept goods that don't meet the agreed specification.

Manufacturer warranties are provided by the manufacturer, and we supply from producers who document their products properly. We hold that documentation on file so any claim is well supported.